Faq

Free UK Delivery on Orders Over £25 Premium Quality Guarantee 30-Day Returns

Help Centre

Frequently Asked Questions

Everything you need to know, answered.

About Our Jewellery

Yes — completely. All Bervia pieces are crafted from 316L surgical-grade stainless steel and finished with 18K gold plating. You can shower, swim, sweat, and sleep in them. They won't rust, tarnish, or fade with normal everyday wear.
Our 18K gold plating is applied at a thickness that makes it significantly more durable than standard fashion jewellery. With everyday wear and basic care, your pieces will maintain their finish for a long time. Avoid prolonged exposure to harsh chemicals like bleach or chlorine pools.
Yes. All Bervia pieces are made from 316L stainless steel, which is hypoallergenic and nickel-safe. This is the same grade used in surgical implants — making it ideal for sensitive skin.
Most of our rings are adjustable and fit approximately UK J–R / US 5–9. Spinner rings come in fixed sizes — visit our Ring Size Guide for full instructions.
Yes — all 12 zodiac symbol rings feature an open-band adjustable design. Simply press gently inward or outward to size to your finger. They fit most finger sizes comfortably.

Orders & Delivery

UK Standard (Royal Mail) takes 2–4 business days. UK Express (First Class) is 1 business day. EU: 5–10 days. US/Canada: 7–14 days. Australia/New Zealand: 10–18 days.
Yes — free standard UK delivery on all orders over £25. Orders under £25 are charged at £2.99.
We offer a 30-day no-questions-asked return policy. Items must be unworn and in original condition. Contact us and we'll arrange everything. Refunds are processed within 5 business days of receiving your return.
Yes — you'll receive a tracking email once your order has been dispatched. Standard orders include basic tracking; Express orders include full real-time tracking.
Please contact us within 48 hours of delivery with a photo and we'll send a replacement immediately at no cost to you.

Returns & Refunds

Email us at hello@berviajewellery.com with your order number and reason. We'll respond within 24 hours with a prepaid returns label for faulty or incorrect items.
Within 5 business days of receiving your return. Allow a further 3–5 business days for your bank to credit the amount.
Yes — we're happy to exchange for a different size or product within 30 days. Contact us and we'll sort it out.

Still have a question? We respond within 24 hours, Monday to Friday. Get in touch →

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WaterproofDesigned for everyday
Tarnish ResistantBuilt to last
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HypoallergenicSafe for sensitive skin
Premium Quality316L Stainless Steel
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Free UK DeliveryOn orders over £25
30-Day ReturnsNo questions asked