Refund policy

Returns & Refunds Policy

We want you to love your Bervia pieces. If something isn't right, here's how returns and refunds work.

Your right to cancel (change of mind)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of the day you receive your items (or the day the last item arrives, if your order is delivered in instalments).

To cancel, email us at info@berviajewellery.com within that 14-day window. You don't need to give a reason, though we always appreciate knowing how we can improve. You then have a further 14 days from the day you notify us to send the items back.

Return conditions

To be eligible for a refund, items must be:

Unworn and in their original condition
In their original packaging, including any pouches, boxes or gift wrap
Accompanied by your order number

Earrings and pierced jewellery: for hygiene reasons, earrings and other pierced items are supplied in sealed packaging and cannot be returned once the seal has been broken, unless they are faulty. This does not affect your statutory rights.

Return postage

Return postage for change-of-mind returns is paid by you, the customer. We strongly recommend using a tracked service and keeping proof of postage — we can't refund items lost in transit on the way back to us without it.

Send returns to:

Bervia Jewellery (contact us for Return address)

If an item is faulty or we sent you the wrong item, we will cover the cost of return postage — contact us first and we'll arrange it.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 14 days of receiving the items back (usually much sooner). Your bank or card provider may take a few additional working days to show the funds.

We refund the full price of the items plus standard delivery. If you chose a premium delivery option, we refund up to the cost of our standard delivery, as permitted by law.

We may reduce your refund if items are returned worn, damaged, or diminished in value beyond what's needed to inspect them.

Faulty or incorrect items

Under the Consumer Rights Act 2015, our products must be as described, of satisfactory quality, and fit for purpose. If your item arrives faulty, damaged, or isn't what you ordered:

Within 30 days of delivery, you're entitled to a full refund.
After 30 days, you're entitled to a repair or replacement; if that isn't possible, a refund.

Contact us at info@berviajewellery.com with your order number and a photo of the issue, and we'll put it right quickly.

Exchanges

We don't offer direct exchanges. If you'd like a different item or size, please return the original for a refund and place a new order.

Sale items and gifts

Sale items carry the same return rights as full-price items. If an item was marked as a gift at purchase and shipped directly to you, we'll issue the refund to the original purchaser's payment method.