Bervia Jewellery
Returns & Refunds
We want you to love your Bervia pieces. If something isn't right, here's exactly how returns and refunds work — clearly, and in line with your rights as a UK consumer.
Important · Earrings & pierced itemsFor hygiene reasons, earrings and other pierced jewellery cannot be returned once their sealed packaging has been opened — unless they arrive faulty. Please choose carefully when ordering. This does not affect your statutory rights if an item is faulty or not as described.
Your right to cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your items (or the day the last item arrives, if your order is delivered in parts).
To cancel, email us at info@berviajewellery.com within that window. You don't need to give a reason. You then have a further 14 days from telling us to send the items back.
Return conditions
To be eligible for a refund, items must be:
- Unworn and in their original condition
- In their original packaging, including any pouches, boxes or gift wrap
- Accompanied by your order number
As above, earrings and pierced items are exempt once opened, for hygiene reasons.
Return postage
Return postage for change-of-mind returns is paid by you. We strongly recommend a tracked service and keeping your proof of postage — we can't refund items lost on their way back to us without it. If an item is faulty or we sent the wrong one, we'll cover return postage; just contact us first.
Bervia Jewellery
info@berviajewellery.com
Refunds
Once we've received and inspected your return, we'll email to confirm. Approved refunds are issued to your original payment method within 14 days of us receiving the items back (usually sooner). Your bank may take a few extra working days to show the funds.
We refund the full price of the items plus standard delivery. If you chose a premium delivery option, we refund up to the cost of our standard delivery, as permitted by law. We may reduce a refund if items come back worn, damaged, or diminished in value beyond what's needed to inspect them.
Faulty or incorrect items
Under the Consumer Rights Act 2015, our products must be as described, of satisfactory quality, and fit for purpose. If your item arrives faulty, damaged, or isn't what you ordered:
- Within 30 days of delivery, you're entitled to a full refund.
- After 30 days, you're entitled to a repair or replacement; if that isn't possible, a refund.
Email info@berviajewellery.com with your order number and a photo of the issue, and we'll put it right quickly — this includes faulty earrings.
Exchanges
We don't offer direct exchanges. If you'd like a different item or size, please return the original for a refund and place a new order.
Sale items & gifts
Sale items carry the same return rights as full-price items. If an item was bought as a gift and shipped directly to you, we'll issue any refund to the original purchaser's payment method.
Anything unclear? Email info@berviajewellery.com and we'll reply within 1–2 working days. This policy does not affect your statutory rights.