Bervia Jewellery
Shipping & Delivery
Every Bervia order is checked, carefully wrapped, and dispatched from the UK. Here's everything you need to know about how and when your pieces will reach you.
Dispatch times
Orders are dispatched within 1–2 working days of being placed (Monday to Friday, excluding UK bank holidays). You'll receive a confirmation email the moment your order is on its way. The delivery estimates below begin once your order has been dispatched.
Where we ship & rates
We deliver across the UK, the European Union, and to selected countries worldwide. Your options and costs are confirmed at checkout before you pay.
United Kingdom
Europe · EU
Rest of World
Customs & import duties
Orders shipped outside the UK may be subject to customs charges, import duties, or local taxes on arrival. These are set by the destination country and are the responsibility of the customer. Bervia has no control over these charges and can't predict their amount — please check with your local customs office if you're unsure before ordering.
Tracking your order
Where your chosen service includes tracking, your tracking number will be in your dispatch email so you can follow your order to your door.
Delays & missing parcels
Delivery estimates are exactly that — estimates — and occasionally carriers run behind, particularly during busy periods. If your order hasn't arrived within 7 working days of your dispatch email for UK orders (or 14 for international), please email us at info@berviajewellery.com with your order number and we'll investigate with the carrier. It's also worth checking with neighbours and your local sorting office, as parcels are sometimes held there. If an order is confirmed lost in transit, we'll send a replacement or issue a full refund — your choice.
Delivery address
Please double-check your address at checkout. If you spot a mistake, contact us straight away and we can amend it any time before dispatch. We're unable to take responsibility for orders sent to an incorrect address provided at checkout, though we'll always do what we can to help recover them.
Please note · EarringsFor hygiene reasons, earrings and other pierced items are non-returnable once their sealed packaging has been opened, unless they arrive faulty. Full details are in our Returns & Refunds policy. This does not affect your statutory rights.
Any questions about delivery? Email us at info@berviajewellery.com and we'll get back to you within 1–2 working days.